Long-Term Program Development

Use of one or a combination of these DMR services will play a significant role in the long-term success and continued relevance of your dining program. All are provided in the most effective combination required to achieve the desired outcomes and program development. Many of the tools and services are sequential in their application. Working with department and administrative staff, we design a plan of action and scope of work to assure appropriate resource application and understanding.


The Benchmarking Assessment provides an objective, comprehensive assessment of your entire dining service. The outcome of the Assessment enables community administration and department management to establish objectives to provide a more consistent, collaborative dining service with increased relevance to the independent living community. Further, it will assist with the development of a service that addresses the subjective nature of licensure surveys, while moving toward a more social model of dining. This process is necessary for survey preparedness and service operational development. The Assessment evaluates program functions and the community environment to assure successful outcomes.


The Staff Development Program (SDP) addresses the needs and issues inherent in the Recruitment, Orientation, Training, and Retention of dining services employees. The SDP provides a comprehensive system of Staff Development protocols, policies, procedures, forms, documents, tools, recruitment, training, and support resources.


A comparative analysis of current organizational/departmental culture to the culture necessary to effect change and cutting-edge program excellence is conducted in conjunction with the SDP. The implementation of even the best and most desirable programs depends upon five factors:


  1. The level of quality to which top management is willing and able to commit

  2. The willingness and ability of departmental leadership to understand, accept, and implement change and excellence

  3. The willingness and likelihood of staff to follow leadership, accept change and perform to quality standards 

  4. Accurate and honest assessment of obstacles to and opportunities for change and excellence 

  5. Identification of training needs leading to the design of appropriate training programs


The residential benchmarking survey is a comprehensive and collaborative analysis of the community’s perceptions and expectations of the dining service. This survey is developed in coordination with a team comprised of residents, department staff and management, and community administration. This survey, in question format, assesses residents' satisfaction with the current program and facilitates an understanding of whether that program is the one desired. The results of this survey, both calculated and subjective, are utilized for strategic program planning and development.


Individualized training and education are provided in a curriculum format based upon an individual management team assessment. Training addresses not only the operational tools necessary for the delivery of a dining services program of consistently high quality, but also personnel management and leadership skills essential for such a successful outcome.


Department staff is the critical component in a successful program. Their training and development must be considered an investment, not a cost, for program consistency. Utilizing the Staff Development Program and the Staff Readiness Assessment tools, we provide a comprehensive process for ongoing staff evaluation, collaboration, inclusion, and training. Department staff must be considered and included in all programmatic department development. 


We provide comprehensive operational and clinical management tools and systems. We teach all personnel in the appropriate implementation, application and modification of these resources. Teams are taught how and why to use these tools.


Residents expect and deserve flexibility and options in the use and application of their dining service program. These require an accurate, flexible, non-intrusive participation tracking system that is fully integrated with a comprehensive department Cost Management Accounting System. We train all necessary personnel in the appropriate implementation, application, and modification of these resources.


We have fully developed manuals for all programmatic, operational, and clinical functions. A Liberalized Geriatric Diet Manual is also provided. All manuals are complete and word-processing formatted for ease of editing.


With the increasing importance and complexity of a community dining service program, administration requires improved operational Quality Assurance tools and training in their application. We teach a process of "management by exception." This process enables community administration to conduct department performance assessments based upon deviations from defined benchmarks. We provide community administration the education and training necessary for sustained program quality assurance and consistent relevancy to community expectations.

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